Support Desk

Contact Aventine Botanical Sciences Customer Support Desk

Direct assistance channels for United States consumers. Average response time: under 4 hours on business days.

Whether you require assistance verifying your bottle's lot code, have questions regarding your multi-pack shipment, or wish to initiate an authorized return under our 60-day guarantee, our Seattle customer service team is ready to assist you.

Channel 01

Email Inquiries

For order status, shipment tracking, or general product questions, write to:
[email protected]

For package fulfillment and return authorizations:
[email protected]

Email tickets are addressed within 4 hours during normal business operating hours.

Channel 02

Telephone Support

Speak directly with a United States customer support specialist:
+1 (206) 458-9124

Available: Monday to Friday, 8:00 AM to 6:00 PM Pacific Time

Voicemails left after hours receive priority callback on the next business morning.

Postal Communications & Corporate Office

Official written correspondence and authorized product returns should be directed to our Seattle headquarters:

Aventine Botanical Sciences, LLC
Attn: Olivaro Customer Support & Returns Desk
1420 5th Avenue, Suite 2200
Seattle, WA 98101
United States